Virtual Account - Withdrawal successful but failed in blockchain

Modified on Fri, 21 Oct 2022 at 02:20 PM

Sometimes, a transaction from a Virtual Account (VA) to the blockchain will be internally processed decreasing asset amount in the VA, but ultimately fail in the blockchain.

When this happens, additional transaction attempts with the affected senderAccountId could return an error looking as follows or similar:

    "statusCode": 403,
    "errorCode": "balance.insufficient",
    "message": "Insufficient balance for account ######### and payment amount 9. Sender balance is 0.2."

Good to know

For the time being, a successful API call withdrawing assets from a VA that ultimately fails in the blockchain does not automatically revert back the asset balance.

To fix the balance in the affected VA senderAccountId it is necessary to revert the operation via Cancel Withdrawal.

More information is available at the following link.

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