Resolving Disputed Payments

Modified on Mon, 06 Feb 2023 at 10:45 AM

As a cardholder, it's possible to dispute a charge on your card if you believe that a purchase was not authorized. In such cases, it's important to take steps to resolve the dispute.

How to resolve a dispute

  1. Contact your financial institution
    To begin the resolution process, reach out to your financial institution to understand the nature of the dispute and how it can be resolved.
  2. Cancel the dispute
    If your financial institution advises you to cancel the dispute, do so. This will ensure that the charge is reinstated on your card and the funds are returned back to Tatum.
  3. Provide confirmation of withdrawal
    After canceling the dispute, provide confirmation of the withdrawal, such as a withdrawal-confirmation email from your bank or a screenshot of your mobile banking statement showing that you were re-billed for the charge
  4. Contact the Tatum Support team
    If you have any questions or concerns, don't hesitate to reach out to us via a ticket. Provide confirmation of the re-billing and a statement from your bank indicating that the dispute has been canceled.

Good to know

The resolution process for disputed payments can take from days to several weeks. 

However, by working closely with your financial institution and Tatum, you can help ensure a swift resolution.

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