Resolving Payment Issues

Resolving payment issues requires specific details for our Support team to help out.

Step_1: Locate the invoice

For the Support team to help out, find the invoice connected to the payment you have issues with.

Step_2: Verify payment details

• Payment Date: Identify the date of the transaction within the invoice.
• Stripe Invoice ID: Locate the unique Invoice ID associated with this payment.

Step_3: Contact Support

Reach out to our Support team via a ticket and provide the following information:

• Tatum Email Account: Confirm the email linked to your Tatum account, relevant to the payment issue.
• Invoice Details: Attach a copy of the invoice highlighting:
  • Payment date
  • Invoice ID
• Issue Summary: Include a concise summary detailing the problem you encountered.